Last Updated: 13th January 2026
1. INTRODUCTION
This Shipping & Delivery Policy (“Policy”) applies to all purchases made with Princess Yachts Limited (“PYL”, "we", "us", "our") through our website princessyachtsgenuine.com and forms part of your contract with us. This Policy should be read alongside our Terms of Sale found at https://www.princessyachtsgenuine.com/terms-of-sale.
We supply physical goods (for example, machine parts) and digital content (for example, in the form of PDF drawings and plans) to both business customers and consumers worldwide.
1.1. Consumer and Business Customers
Important: Your legal rights and obligations differ depending on whether you are purchasing as a consumer or as a business customer. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual. Where a term applies just to businesses or just to consumers, this is clearly stated.
Nothing in this Policy affects your statutory rights as a consumer.
2. PHYSICAL GOODS
2.1. Delivery Areas
We deliver physical goods to the UK and worldwide. Delivery availability, costs, and timeframes vary by destination. All applicable delivery information will be displayed during checkout before you complete your order.
International Deliveries: Available to most countries worldwide. Specific restrictions may apply to certain destinations due to shipping carrier limitations or legal restrictions.
2.2. Delivery Costs
Delivery charges vary depending on:
- Size and weight of your order
- Destination country and region
- Selected delivery method (standard or express, where available)
All delivery costs will be clearly displayed during the checkout process before you complete your order and in your order confirmation email. All mandatory costs that we set will be disclosed upfront before you complete your purchase.
If you’re consumer and you decide to cancel your order as set out in the Terms of Sale, returns are at your own cost (including any delivery costs, duties and taxes). If you’re a consumer and the products are faulty, we’ll cover the cost of your return. We do not offer exchanges.
If you’re a business customer, any returns for faulty products are at your own cost (including any delivery costs, duties and taxes), unless we have (i) received the faulty product with an opportunity to verify if it is faulty, and then (ii) agreed in writing (at our discretion) to refund the returns costs for a faulty product.
2.3. Customs, Duties, and Taxes (International Orders)
Important Information for International Customers:
- Import Duties and Taxes: For deliveries outside the UK, your order may be subject to import duties, customs charges, and local taxes imposed by your destination country
- Your Responsibility: You are responsible for paying any such charges. These are not included in our prices or delivery charges unless explicitly stated
- Customs Clearance: You may need to assist with customs clearance. Failure to pay customs charges may delay your order, or result in your order being returned or destroyed by customs authorities
- Delivery Delays: Customs processing may cause delays beyond our estimated delivery timeframes
- Transparency: We will provide all necessary documentation to assist with customs clearance
For specific information about duties and taxes in your country, please contact your local customs office.
2.4. Delivery Timeframes
Delivery timeframes will be displayed during checkout before you place your order. Working days are Monday to Friday, excluding public holidays in the UK. International delivery timeframes may be affected by public holidays in the destination country. Delivery timeframes are estimates only and commence from the date of dispatch, not the date of order.
For Consumers: Whilst we make every effort to meet estimates, we cannot guarantee delivery by a specific date.
For Business Customers: Delivery dates are estimates only and are not binding. Time is not of the essence. We shall not be liable for any losses, costs, or expenses arising from late delivery.
2.5. Delivery Process for Goods
- Orders are processed on working days (Monday to Friday, excluding bank holidays in England and Wales)
- You will receive an order confirmation email once your order has been placed
- You will receive a dispatch confirmation email when your order has been sent, including tracking information where available
- Please contact the courier for further information using the tracking information. They may contact you in relation to any customs or other clearances, which could delay your anticipated delivery date.
- Goods will be delivered to the address you provide during checkout
- Signature may be required upon delivery depending on the carrier and destination
Please ensure your delivery address, contact telephone number, and email address are correct. We cannot be responsible for delays or non-delivery caused by incorrect information you provide.
2.6. Failed Deliveries
If delivery cannot be completed:
- The courier will leave a card with instructions for redelivery or collection, or attempt to contact you
- If you do not arrange redelivery or collection within the timeframe specified by the courier, the goods may be returned to us
- We reserve the right to charge costs for redelivery, storage, or return shipping
- For international orders, additional customs charges may apply on redelivery
For Business Customers: You are responsible for ensuring someone is available to accept delivery. If delivery fails due to your unavailability or failure to provide adequate delivery instructions, you will be liable for all additional costs incurred.
2.7. Inspection of Goods
You should inspect goods upon delivery. If goods are damaged in transit:
- Note any visible damage on the delivery receipt or refuse delivery
- Photograph the damage and packaging
- Contact us as set out under section 7 (Contact Us)
- Retain all packaging materials for inspection
3. DIGITAL CONTENT
3.1. Delivery Method
Digital content (for example, PDF drawings and plans) will be delivered by email to the email address you provide during checkout. If necessary, you will need to provide specified documentation as we may need to verify boat ownership which could delay the delivery of the digital content.
3.2. Delivery Timeframe
Digital content will be delivered within an estimated 1 to 5 working days (Monday-Friday excluding bank holidays in England and Wales) of order confirmation and payment clearance. This applies to all customers worldwide.
3.3. Access and Download
You will receive an email containing the PDF file(s) (or other electronic file format) as an attachment. Please check your spam/junk folder if you do not receive the email within the stated timeframe. You are responsible for downloading and saving the digital content.
You will need a device capable of receiving emails, a PDF reader software, sufficient storage space for the files and an internet connection for download. We recommend backing up all digital content immediately upon receipt.
If you experience any issues accessing or using the digital content, please contact us immediately as set out under section 7 (Contact Us).
4. DELAYS AND NON-DELIVERY
4.1. Delays in Delivery
If the delivery of physical goods are delayed:
- We will contact you as soon as reasonably possible to inform you of the delay
- We will provide a revised estimated delivery date where possible
- We will take reasonable steps to minimise the effect of the delay
4.2. Non-Delivery
If you have not received your order within (a) your estimated delivery date, or (b) reasonable time (if no estimate was provided), please contact us as set out under section 7 (Contact Us).
If you have provided any documentation that we have requested and not received your digital content after 5 working days (Monday-Friday excluding bank holidays in England and Wales), please: (a) check your spam/junk email folder, (b) check that you provided the correct email address, and (c) if you still have not received your digital content, contact us as set out under section 7 (Contact Us).
4.3. Events outside our control
We will not be liable for delays or failures in delivery caused by events beyond our reasonable control.
5. INCORRECT DELIVERY ADDRESS
If you provide an incorrect or incomplete delivery address:
- We cannot be held responsible for non-delivery or delayed delivery
- Additional charges will apply for redelivery to the correct address (including any customs charges for international orders)
- If the goods are returned to us, we may contact you to arrange redelivery
If you need to change your delivery address after placing an order, contact us immediately as set out under section 7 (Contact Us). We will accommodate changes where possible, but cannot guarantee changes once an order has been dispatched.
For Business Customers: You are responsible for ensuring delivery addresses are accurate. We reserve the right to charge full costs of redelivery, storage, and any associated expenses if incorrect information is provided.
6. TRACKING YOUR ORDER
Where available, tracking information will be provided in your dispatch confirmation email.
International Tracking: Please note that tracking information may be limited once your order enters the destination country's postal system.
7. CONTACT US
If you have any questions about this Policy or wish to contact us, please email us at: [email protected]
We aim to respond to your questions within 2 working days (Monday to Friday, excluding bank holidays in England and Wales).
8. CHANGES TO THIS POLICY
We may update this Policy from time to time for any reason, including to reflect changes in law or regulation, changes in our business practices, or for improvements to our services. We will post the updated Policy on our Website with a new "Last Updated" date. Changes will not affect orders already placed unless required by law or the change is to your benefit. Continued use of our Website constitutes acceptance of the updated Policy.