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Terms of Sale

Last Updated: 13th January 2026

1. INTRODUCTION

1.1. About These Terms

These Terms of Sale (“Terms”) govern the sale of goods (e.g. physical machine parts) and digital content (e.g. pdf drawings) by Princess Yachts Limited (“PYL”, "we", "us", "our") to you through our website princessyachtsgenuine.com ("Website"). You can find everything you need to know about us, and our products on our Website before you order.

Please read these Terms carefully before placing an order. By placing an order through our Website, you agree to be bound by these Terms, together with our Shipping & Delivery Policy. If you do not agree to these Terms, you must not place orders with us.

For information on how we process your personal information, please see our Privacy Policy.

1.2. Who we are

Princess Yachts Limited

Company Registration Number: 00856633

Address: Newport Street, Stonehouse, Plymouth, Devon, PL1 3QG

1.3. Consumers and Business Customers

Important: Your legal rights and obligations differ depending on whether you are purchasing as a consumer or as a business customer. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession.

For example, business customers can't cancel their orders, they have different rights where there is a problem with a product and we don't compensate them in the same way for issues caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated.

Nothing in these Terms affects your statutory rights as a consumer.

2. ACKNOWLEDGEMENT

By placing an order through our Website, you acknowledge that:

  • You have read and understood the Terms and Shipping & Delivery Policy, and you agree to be bound by them.
  • You are of legal age to enter into a binding contract.
  • All information you provide is accurate and complete.
  • If you are a consumer, you have a legal right to change your mind and other statutory rights.
  • If you are a business customer, you understand that you do not have the same rights as consumers and accept the limitations and exclusions that apply to business customers.
  • You're generally only entitled to a refund if your goods are faulty, or you're a consumer who changes your mind within 14 days of delivery (as set out in section 9) and this does not affect your statutory rights.
  • You confirm that you are not buying our products to use or supply them in breach of UK or international sanctions or export controls.

3. PRODUCTS

When we refer to products in these Terms, this includes both digital content and physical goods.

3.1. Product Information and Descriptions

We take reasonable care to ensure that product descriptions, specifications, and images on our Website are accurate. However:

  1. Product images are for illustration purposes only and may not exactly match the actual product;
  2. Colours may vary depending on your screen settings
  3. Dimensions and specifications are approximate and subject to manufacturing tolerances

We can always change a product:

  1. to reflect changes in relevant laws and regulatory requirements;
  2. to make minor technical adjustments and improvements, for example to address a security threat. These are changes that will not likely affect your use of the product; and
  3. to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it.

You are responsible for ensuring that products meet your specific requirements. Technical specifications are provided as guidance only and you should carry out your own verification suitability before ordering.

3.2. Product Availability

All orders are subject to availability. If a product becomes unavailable after you place an order we will notify you as soon as reasonably possible and offer you a suitable alternative (if available) or a full refund. We will not be liable for any losses arising from unavailability.

3.3. Restrictions - What You Can and Cannot Do

Your Obligations:

  • Use products only for their intended purpose
  • Follow all instructions and safety warnings
  • Do not modify products in ways that may affect safety
  • Ensure products are used by competent persons
  • Comply with these Terms, including section 11 (Export Controls and Sanctions)

You must not:

  • Use the products for any unlawful purpose, or in ways that may cause harm or damage
  • Use the products in breach of any applicable regulations or standards
  • Export to restricted countries (without appropriate licences)

If you do not comply with these Terms (including the above and section 11 (Export Controls and Sanctions)), we may suspend or terminate your account, cancel orders at any time and refuse future orders, and/or report unlawful activity to authorities.

4. ORDERING PROCESS

4.1. Order Acceptance

Before you submit your order, you will have the opportunity to review and correct any errors. Please check your order carefully. We will contact you to confirm we've received your order and to confirm we've accepted it.

We may also request further information that we need to comply with applicable laws, including ID verification. Large or unusual orders may require additional verification.

4.2. Rejection and Our Cancellation

We may cancel an order after acceptance in the following circumstances:

  • Events outside our control (see section 12)
  • Product mispricing, discontinuation or unavailability
  • Inability to fulfil delivery
  • Suspected fraud or breach of applicable laws (including sanctions-related issues)

When this happens, we let you know as soon as possible and refund any sums you have paid (if legally permitted to do so). We will not be liable for any losses arising from cancellation (except as required by law for consumers).

5. PAYMENT

5.1. Pricing

All prices for products are quoted in Great British Pounds. Delivery charges are additional and displayed separately. For deliveries outside the UK, your order may be subject to import duties, customs charges, and local taxes imposed by your destination country. You are responsible for paying any such charges. These are not included in our prices or delivery charges.

Payment is taken when you place your order. We do not store your full payment card details, and your payment is processed by the third party provider, Stripe Payments Europe, Limited (and its affiliates) . If you pay in a different currency, exchange rates are determined by your payment provider and, therefore, we are not responsible for currency conversion fees or exchange rate fluctuations.

5.2. Interest

If we're unable to collect any payment you owe us, we may charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

5.3. VAT and Taxes

Prices include VAT (where applicable) at the current rate. If the rate of VAT changes between your order date and the date we supply the goods, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

5.4. Payment failure

If payment fails or is declined, we will notify you and may attempt to process payment again, or we may cancel your order if payment cannot be obtained. We are not responsible for any charges imposed by your bank or card issuer due to such failed payment.

6. DELIVERY

Delivery terms are set out in our Shipping & Delivery Policy, which forms part of these Terms.

7. LIABILITY AND LIMITATIONS

7.1. Losses We Never Limit or Exclude

Nothing in these Terms shall limit or exclude our liability for:

  • death or personal injury caused by negligence to the extent preserved by section 2(1) of the Unfair Contract Terms Act 1977;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective products under the Consumer Protection Act 1987; or
  • any liability that cannot legally be limited.

7.2. Our Liability to Consumers

We're not responsible for losses you suffer caused by us breaking this contract if the loss is:

  1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  2. Caused by a delaying event outside our control. As long as we have taken the steps set out in the section 11 (Events Outside Our Control).
  3. Avoidable. Something you could have avoided by taking reasonable action.

7.3. Our Liability to Businesses

If you're a business customer, then, except in respect of the losses described in section 7.1 (Losses We Never Limit of Exclude):

  1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
  2. our total liability to you for all other losses arising under or in connection with any contract between us, whether contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

7.4 No implied terms about goods

Except to the extent expressly stated in section 8.2 (Returns and Refunds For Faulty Products), we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

8. FAULTY PRODUCTS

You should inspect goods promptly upon delivery, and contact us immediately if you believe a product is defective as set out in section 16 (Contact Us).

8.1. If You're a Consumer

We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below.

Goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

  1. Up to 30 days: if your goods are faulty, then you can get a refund.
  2. Up to six months: if your goods are faulty and can't be repaired or replaced, then you're entitled to a full refund, in most cases.

Digital content must be as described, fit for purpose and of satisfactory quality:

  1. If your digital content is faulty, you're entitled to a repair or a replacement.
  2. If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
  3. If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

8.2. If You're a Business Customer

If you're a business customer, you are responsible for ensuring products are suitable for your intended use and you should implement your own appropriate measures and risk assessments.

We warrant that on delivery, and for a period of one (1) year from the date of delivery (warranty period), any products which are goods shall:

  1. conform in all material respects with their description;
  2. be free from material defects in design, material and workmanship;
  3. be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
  4. be fit for any purpose held out by us.

Unless an exception applies if:

  1. you give us notice in writing during the warranty period within a reasonable time of discovery, that a product does not comply with the business customer warranty (such as the being faulty, damages or not as described);
  2. we are given a reasonable opportunity of examining such product; and
  3. you return such product to us at our cost, we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement products supplied by us.

Exceptions to business customers' warranty. We will not be liable for a product's failure to comply with the business customer warranty if:

  1. you make any further use of such product after telling us it is non-compliant;
  2. the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
  3. you alter or repair the product without our consent; or
  4. the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

8.3. Refunds

Refunds will be issued using the same payment method you used for the original purchase, and will usually be processed without unreasonable delay of confirming that the returned goods are faulty after inspection or from accepting that the digital content is faulty.

9. YOUR RIGHT TO CHANGE YOUR MIND AND CANCEL (CONSUMERS ONLY)

If you are a business customer, you do not have a statutory right to cancel orders or return goods for a change of mind. All sales are final unless goods are faulty or not as described.

9.1. Cancellation Right

For most of our products bought online and if you're a consumer, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions. If you change your mind about a product, you must let us know no later than 14 days after:

  • the day we deliver your product, if it is goods.
  • the day we confirm we have accepted your order, if it is for digital content for download, although you can't change your mind about digital content once we have started providing it.

To let us know you want to change your mind, contact us as set out in section 16 (Contact Us).

9.2. Important Exceptions and Loss of Cancellation Right (Digital Content)

You can't change your mind about an order for certain matters, like:

  • digital products, after you have started to download these (and if you consented to immediate supply);
  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

If you consent that we supply digital content immediately (before the 14-day cancellation period ends), you will lose your right to cancel once we begin sending the digital content to you, and we cannot offer a refund unless the digital content is faulty. We require you to acknowledge that you will lose your cancellation right once supply begins and we obtain this consent through a clear, separate opt-in during checkout.

9.3. Refunds and Returns

If your product is a physical good, you have to return it to us within 14 days of your telling us you have changed your mind. Please see section 10 (Returns) for information about the returns process.

We only refund standard delivery costs for when we sent the product to you. For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable, we reduce your refund, to compensate us for its reduced value. In some cases, because of the way you have treated the product, no refund may be due. We can advise you on whether we're likely to reduce your refund if you contact us as set out in section 16 (Contact Us).

If your product is a physical good that have already been despatched and you're sending it back to us, we refund you within 14 days of receiving them back from you.

10. RETURNS

10.1. Step-by-Step Returns Process:

  1. Contact Us (as set out in section 16 (Contact Us))
    • Include: Order number, item(s) to return, reason for return, serial number
  2. Receive Authorisation:
    • We will provide return instructions
    • You will receive a return authorisation number (if applicable)
  3. Package the Goods:
    • Use original packaging where possible and ensure items are securely packaged
    • Include all accessories, manuals, and materials
  4. Return the Goods:
    • Send to: Princess Yachts Limited, Aftersales Store, Coypool Road, Plymouth, PL7 4NW
    • Include: Order number and return authorisation number
    • Use tracked shipping and an established delivery service.
  5. Receive Confirmation:
    • We will confirm receipt of your return and inspect the goods
    • If applicable, we will confirm whether goods are faulty or acceptable for return under consumer cancellation rights
    • We will process your refund within the stated timeframe

You should keep a receipt or other evidence from the delivery service that proves you have sent the product and when you sent it. If you don't do this and we don't receive the goods at all or within a reasonable time we won't refund you the price.

For help with returns, contact us as set out in section 16 (Contact Us).

10.2. Cost of returns

If you're consumer and you decide to cancel your order under section 9 (Your Right to Change Your Mind), returns are at your own cost (including any delivery costs, duties and taxes). If you're a consumer and the products are faulty, we'll cover the cost of your return.

If you're a business customer, you have no right of returns except for faulty products which are at your own cost (including any delivery costs, duties and taxes) unless we have (i) received the faulty product with an opportunity to verify if it is faulty, and then (ii) agreed in writing (at our discretion) to refund the returns costs for a faulty product.

We do not offer exchanges.

11. EXPORT CONTROLS AND SANCTIONS

11.1. Export Controls

Some products may be subject to export controls under UK, EU, U.S. or other applicable law. You are responsible for complying with all applicable export control regulations. You must not export products to restricted countries or entities, or for prohibited end-uses.

11.2. Sanctions

We comply with UK and applicable sanctions laws. This means we cannot supply products to certain countries, organisations, or individuals, and you must not use our products in ways that breach sanctions laws.

By placing an order, you confirm and agree that:

  • You are not subject to sanctions, and/or are not owned or controlled by anyone subject to sanctions.
  • You are not located in a country or territory subject to sanctions (including, but not limited to, Belarus, Cuba, Iran, North Korea, Russia, Syria and the non-Government controlled regions of Ukraine), and you will not supply, sell, transfer or make the products available to a country or territory subject to sanctions.
  • You will not use products in breach of sanction rules, including by using the products in a country or territory subject to sanctions, or using products in connection with any sanctioned activity.
  • You will not supply, sell, transfer or make the products available to any persons or entities subject to sanctions, or use the products to be used for their benefit.
  • You are not acting on, or purchasing on, behalf of anyone subject to sanctions, or anyone in a country or territory subject to sanctions.
  • You will ensure your customers (if applicable) also comply with sanctions rules, and you will conduct appropriate checks on your customers.

If circumstances change, you must immediately stop the use of any products if this would be in breach of sanctions. You agree to indemnify and cover us against any losses arising from your breach of export controls or sanctions.

12. EVENTS OUTSIDE OUR CONTROL

If our supply of any products are delayed by an event outside our control, such as natural disasters, extreme weather, government actions, regulations or restrictions, war, terrorism, riot, pandemics, public health emergencies, strikes, failures of suppliers, fire, flood, cyber-attacks, IT/telecommunications failure or shortages, we will contact you as soon as possible to let you know and do what we can to reduce the delay.

As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us as set out in section 16 (Contact Us).

13. TERMINATION

13.1. Termination of Individual Orders

We can end our contract with you for supply of a product and claim any compensation due to us if:

  1. you don't make any payment to us when it's due and you still don't make payment within 30 days of our reminding you that payment is due;
  2. you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product;
  3. the provision of any product would be in breach of any applicable law;
  4. you don't, within a reasonable time, allow us to deliver the product to you.

13.2. Account Suspension or Closure

If you have an account with us:

  1. We may suspend or close your account for breach of these Terms
  2. You may close your account at any time
  3. Closure does not affect existing orders or obligations

14. COMPLAINTS AND DISPUTE RESOLUTION

Queries and complaints. If you have a query or issue, please contact us as set out in section 16 (Contact Us) and provide your order number and details of the complaint. We will acknowledge your complaint investigate and respond within a reasonable time frame.

You can go to court. These Terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

15. OTHER IMPORTANT TERMS THAT APPLY

15.1. Entire Agreement.

If you are a business customer, these Terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation based on any statement in these Terms.

15.2. Changes to these Terms.

We may update these Terms and our policies (including the Shipping & Delivery Policy) from time to time for any reasons, including to reflect changes in law or regulation, changes in our business practices, or for improvements to our services. We will post updated Terms on our Website with a new "Last Updated" date. Changes will not affect orders already placed unless required by law or the change is to your benefit. Continued use of our Website constitutes acceptance of updated Terms.

15.3. Transfers of your contract.

We can transfer our rights or obligations under these Terms with you, so that a different organisation is responsible for supplying your goods. We'll tell you in writing if this happens and, if you are a consumer, we'll ensure that the transfer won't affect your rights under the contract.

15.4. No one else has rights.

These Terms are between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

15.5. Invalidation by court.

If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.

15.6. Waiver.

Even if we delay in enforcing these Terms, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn't mean we can't do it later.

15.7. Language.

These Terms are drafted in English. If these Terms are translated into another language, the English version shall apply in the event of any conflict.

16. CONTACT US

If you have any questions about these Terms or wish to contact us, please email us at: [email protected]. We aim to respond to your questions within 2 working days (Monday to Friday, excluding bank holidays in England and Wales).

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